Return and Refund Policy

At Ashtaratna, we take immense pride in the quality and craftsmanship of our fine 925 Sterling Silver jewelry. Every piece undergoes rigorous quality checks and is securely packed before it reaches your doorstep.

Because of the hygiene-sensitive nature of jewelry, we do not accept routine returns or exchanges for a change of mind. However, your satisfaction is our priority. If you receive a product that is damaged in transit, defective, or incorrect, we are here to make it right.

We will consider a return or exchange strictly under the following conditions:

• You received a damaged, defective, or entirely wrong item.
• The issue is reported to us within 2 days (48 hours) of delivery by emailing ashtaratnasilver@outlook.com
• The item is completely unused, unworn, and in its original packaging with all tags intact.

To protect both our customers and our brand from transit disputes, an unboxing video is mandatory for any claim.

• The video must clearly show the sealed package from all angles before opening.
• It must be a single, continuous, uncut video showing the full unboxing process and the damaged/incorrect item.
• Claims without a valid unboxing video will unfortunately not be entertained.

For hygiene, customization, and safety reasons, the following items are strictly non-returnable and non-exchangeable (unless damaged upon arrival):

• All standard daily-wear and occasion jewelry
• Customised or personalized jewelry
• Any used, worn, or altered products
• Silver coins and festive limited-edition boxes
• Items purchased during clearance or final sales

Once your claim and unboxing video are reviewed:

1. Replacements: If you opt for an exchange, a fresh replacement will be dispatched and delivered to you within 3–5 business days, subject to stock availability.
2. Refunds (Store Credit Only): If a replacement is unavailable, we will issue a refund strictly in the form of Store Credit. We do not issue cash refunds to your original bank account, credit card, or via UPI. Your store credit can be easily redeemed on our website for any future purchases.
3. Shipping Costs: While we are happy to offer free shipping to you at checkout, safely transporting and delivering fine silver jewelry incurs significant courier costs for our business. Because of this, in the event of an approved refund, standard shipping and handling charges will be deducted from your final store credit amount and are non-refundable.
   
   

Please note that all return, exchange, and refund requests—including the verification of unboxing videos and product condition—are ultimately subject to the final inspection and sole approval of the Ashtaratna team.

If you have any questions regarding your order, please feel free to reach out to our support team at ashtaratnasilver@outlook.com. We are always happy to help!