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Browse our FAQs or raise a support ticket below

Frequently Asked Questions

Everything you need to know about shopping with Ashtaratna

🪬 Product & Quality
Yes, all our jewellery is certified 925 Sterling Silver with a Certificate of Authenticity.
Yes, 925 Sterling Silver is hypoallergenic and skin-friendly for daily wear.
We offer a 6-month warranty on manufacturing defects.
📦 Shipping & Delivery
Orders are typically delivered within 5–7 business days across India.
Yes! We offer free shipping on all orders across India.
Once your order is shipped, you will receive a tracking link via email and SMS, and also by visiting our site's navigation bar "Track Your Order"
🔄 Returns & Exchange
We offer easy returns within 3 days of delivery. The product must be unused and in original packaging and without removing tag.
All approved refunds are credited to your store account as shopping points. You can redeem these points at checkout on any future order with us.
Refunds are processed within 5–7 business days after we receive the returned item.
Yes, exchanges are available subject to stock availability.
💳 Payments & Orders
We accept UPI, credit/debit cards, net banking, and RuPay.
Yes, all payments are processed through 100% secure, encrypted gateways.
Orders can be cancelled within 24 hours of placement by contacting our support team only.
Your refund will be issued to your store account as reward points, which can be fully redeemed at checkout on your next order.

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